Responsibilities
- Manage an assigned portfolio of VIP players from Uzbekistan.
- Maintain regular communication with players via phone calls and messengers, providing personalized support and updates.
- Inform clients about exclusive offers, bonuses, promotions, and company updates.
- Identify player needs and recommend relevant offers to improve retention and engagement.
- Reactivate inactive players and address the reasons for declining activity.
- Collect player feedback and share relevant insights with internal teams.
- Monitor player activity, deposits, repeat deposits, and communication performance.
- Meet targets for player engagement, retention, activity, and other key VIP performance metrics.

Requirements
- At least a specialized secondary education.
- Full-time students will not be considered.
- Fluency in Uzbek and Russian.
- Excellent verbal and written communication skills.
- Experience in customer service, sales, call centers, VIP services, or retention is an advantage.
- Ability to build and maintain long-term client relationships.
- Strong objection-handling skills and the ability to tailor communication to individual clients.
- Attention to detail when managing client records and CRM notes.
- Reliability, resilience under pressure, and a results-oriented mindset.
- Ability to work in a fast-paced environment.

Nice to Have
- Understanding of iGaming, sports betting, or online casino products.
- Previous experience working with VIP clients.
- Experience communicating with customers from Uzbekistan.
- Understanding of player retention, reactivation, and personalized offers.

What We Offer
- Competitive salary and performance-based bonus system.
- Training on the product, CRM, and internal processes.
- Stable 5/2 work schedule.

TG: @Julia_HR8